| Communication Business writing Customer relations Improve oral feedback Improve written feedback Listening skills Oral presentations Positive reinforcement Public relations Report writing Telephone skills Company Knowledge Company business strategy/mission Company costs and budgeting Company culture Company policy Ethics Organizational philosophy Product development Production processes Products and services Developing Employees Counsel/coach employees Cross training Employee recruitment and selection Employee training needs Motivate employees EEO/Diversity Industry Knowledge Best practices Competitors Industry trends Interpersonal Skills Adaptability Conflict Resolution Decision-making/judgment Handle complaints Handle emotional/tense situations Learn from mistakes Manage criticism Professionalism Stress management Knowledge Accounting Computer/IT Employment law Ethics Finance Management theories Marketing Production methods Sales techniques |
Management Skills Change management Conflict resolution Corrective action Delegation Employment law Leadership Motivation Negotiation Performance appraisals Recruitment & selection Strategic thinking Supervising employees Team building Personal Productivity Analytical skills Computer skills Creativity Initiative Organization Prioritizing Problem solving Project management Time management Planning Cost cutting Budgeting Forecasting Resource administration Staff planning Strategic plans Succession planning Productivity Business development Implement an effective suggestion program Improve customer support Improve quality Increase profitability Reduce costs Reduce customer complaints Reduce turnover Safety Accident reduction Emergency management Safety policies/procedures Implementation Technology Automation of processes Data backup Installation of programs Office skills (word processing, spreadsheet, etc.) Programming System maintenance Web design |