Adjusting the License Count in TLC

To purchase or adjust licenses in TLC, you will need to use the Request Support function.

You can request additional licenses within TLC by doing the following:

Select Request Support from the Question Mark icon on the TLC menu bar.
When the Request Support screen appears, select “I need to purchase more licenses.”
In the Purchase Licenses box, select the number of additional licenses that you would like to purchase.
Ensure the address in the Your E-mail Address field is correct so that a member of our support staff can contact you.
Click Purchase. A confirmation message appears.
Click Proceed to confirm that you want to increase the number of licenses by the number shown. A message appears, indicating the additional licenses have been purchased.
Click OK to close the message screen.

If you need to remove a user from the site, to free up a license or because they will no longer be employed with your organization, please do not delete the employee from TLC. We recommend to Terminate the employee in the system. This will free up their license and archive their completed training, in the instance that they are reinstated or need a copy of their records at a later date.

To Terminate an Employee:

select the employee name and then click Edit, on Employee Data screen
change Code: to T (Terminated). The system with notify you with a caution pop up that the employee's completed course record(s) will be archived and to contact support if you need to restore the employee
click Update

If you need to remove licenses from your site, please contact support directly.