Resetting a Password and Unlocking a User - Performance Pro

Password Requirements

• Contain between 8 and 12 characters.

• Contain at least one upper and lower-case letter, as well as one digit (0-9).

• Not contain special characters such as &, $, #.

• Not include the word “password” or “free trial.”

Set your role to Administrator (or Unit Administrator if your system allows unit administrators this ability.)

Click Administration.

Click Manage Users.

Enter a new password in the Password and Verify Password fields.

Click Require New Password at Login if desired.

Click Unlock User if the message displays that the user has made more than five invalid login attempts and is locked out.

Click Save.

Note: Typing the Company Password in the Password field will automatically force the user to change their password during their next log in. A Company password is setup on the Administration > Admin > Company Password screen.

Note: Always check to see if the employee has locked themselves out of the system. If the user cannot remember their password, there is a chance they have also locked themselves out.